Call us: (636) 543-3235 | sales@caseyltg.com

Knowledge Base

What are your lead times?

Since every order is custom designed and built here at Casey Architectural Lighting, our lead times vary. Many of our projects are completed within 60 days of approval to build and receipt of the deposit. However, we focus on the quality of your finished product and will always take the appropriate time to do the job right. If you have specific time constraints, we are happy to discuss those with you and we will do everything possible to accommodate them.

What type of warranty do you offer?

Since we place a great deal of emphasis on value to our customer, our products are made to a very high level of quality. Our typical warranty is 5 years from the date of purchase for materials and workmanship. To get the specific terms and conditions, please contact us today at 636 543-3235.

Can Casey Architectural Lighting restore my old lights?

Absolutely. Our fabricators have many years of experience in designing, manufacturing, and restoring historic lighting. We can even research designs from historic settings and replicate them for you.

Can Casey Architectural Lighting help us design our church lighting?

Absolutely. We provide our Church Lighting Guide as a free downloadable resource. We also have a very experience team of sales reps who can provide answers to many of your questions as well as technical consultants that can work with your architect or contractor. Of course, you can always contact us directly at 636-543-3235 to assist you with your project.

How Do I Place An Order?

If you would like to order one of our standard designs or discuss a custom lighting project, you can do so by calling (636) 543-3235 and our friendly customer service agents will help you.

What types of payments and terms are accepted?

For custom orders we require 50% down and the balance is billed upon receipt of the order. We accept check or credit card. Municipalities and select companies may be approved for a purchase order billing with payment terms.

What if I need to cancel an order?

Your custom order will not be officially placed until we receive a 50% deposit and a signed Manufacturing Approval form. This deposit is non-refundable. On orders for stock lighting, a 20% restocking fee will be required upon cancellation of the order. If an order has already been shipped at the time of cancellation, you must contact us to get a RMA number prior to shipping the order back to us and the restocking fee plus shipping costs will be required.

Can I have a catalog sent to me?

We are currently working our our new catalog for 2015. We are planning to issue it by mid February. However, you can view a digital versions of our fixture specs by using our navigation bar to find the specific fixture you are looking for. As the catalog pages are designed they will also be available to download individually as PDF files and will also be found in the downloads section of the individual fixture’s web page. All of our latest products are kept up to date on our web site. If you would like to have a flash drive with the digital catalog sent to you when they are available, please go to our contact page and submit a request.